Guests won't wait. Automate!
Guest Experience Automation™ empowers hotels to react immediately to inbound guest enquiries and provide automated outbound communication at key stages of the guest journey.
- Hotel chatbot
- Guest messaging
- Automated cases
- Advanced analytics
- AI powered
of queries come from same 18 questions
of pre-stay and in-stay messages go unanswered by the hotel
of queries come from same 8 questions
What is Guest Experience Automation™?
Manage communication with guests in a flexible and easy way:
- Inbound reactive communication via pre-trained chatbot for when guests need answers immediately.
- Automated outbound proactive communication to enable the hotel wants to contact the guests during key stages of the guest journey.
- Works across all the major messaging services such as WhatsApp, Facebook, WeChat and with OTA messaging such as Booking.com.
- Tools such as cases, workflow, & escalation rules allow you to react and generate the correct response and action
- Flexible conversational commerce allows you to integrate your booking, restaurant and room service processes.
- Data & analytics allows you to understand the return of investment of the platform and collect all the guest interactions into one profile.
Guest Experience Automation™ is more than a chatbot
Enjoy the benefits of a positive network effect for your brand with our platform structure- Each time an individual chatbot in our network learns, the benefits are felt by the whole network.
Since you are hoteliers and not semantics experts, we thought we’d do the training for you. Your bot comes ready-to-go which means you can plug it in and start seeing the ROI from day one.
We scrape existing online information about your hotel from OTAs and GDS and automatically add it to your knowledge base. The control of this information source lies with your brand, fully available to both guests and staff as a central reference point.