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ReviewPro, A Shiji Group brand, launches innovative Guest Experience Automation™

The launch campaign will enable the widespread adoption of AI and automation by offering free service in 2020 for the first 500 qualifying hotels, up to a value of 1.2 million euros. Barcelona, 10 March, 2020: ReviewPro, a Shiji Group brand, has driven the guest experience management landscape for...

How artificial intelligence empowers the guest experience

Today, AI is built into many of the applications we use in our everyday lives. AI enables voice assistants like Siri, Alexa and Google Assistant to interpret users’ questions and commands and deliver appropriate responses, all the while expanding their knowledge base. AI enables Netflix, Amazon, and Spotify to...

Why hotel chatbots are the next big thing in customer service

In the past, you may have found chatbots to be a frustrating experience that required intervention by a live employee. However, technology has vastly improved in recent years. Today’s chatbots are smarter, more reliable and more self-sufficient. As hotel chatbots continue to improve, people will grow to expect them...